For over a decade, Infosys and Intel have partnered to accelerate enterprise transformation through AI, cloud, and edge innovation. Together, we deliver scalable, sustainable solutions to help organizations enhance AI inferencing performance and revolutionize contact center experiences. With Infosys' AI-first suite of offerings, Infosys Topaz™ and the power of Intel Inside™ - with secure, trusted infrastructure enabling AI - we help organizations unlock efficiency, agility, and growth to meet business objectives.
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Intel and Infosys AI Collaboration
Intel and Infosys have partnered to deliver a high-performance AI solution stack built on Intel® Xeon® processors. This collaboration democratizes AI infrastructure, optimizes performance for GenAI workloads, and drives innovation across various use cases including code generation, RAG, and multimedia content creation using models like Llama, Mistral, and Phi-3.
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The Impact of GenAI on the Evolution of Customer Service and Support Technologies
This report examines how generative AI is transforming customer service operations. It highlights organizations' challenges with response times, security concerns, and application sprawl while showcasing AI's potential to improve efficiency through chatbots, self-service options, and agent assistance tools. The research reveals most companies are positive about AI adoption despite skill shortages and strategic deficits.
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Infosys AI Solutions on Intel AI Platforms
Infosys leverages Intel AI platforms to deliver innovative solutions across industries, including telecom, healthcare, retail, and finance. With advanced AI use cases like chatbots, document extraction, and analytics, it ensures cost-effective, scalable, and energy-efficient performance.
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Intel Infosys Topaz Animated Explainer
Infosys and Intel have partnered to simplify AI adoption with Infosys Topaz and Intel's advanced processors. Their solution accelerates deployment, reduces costs, bridges the AI skill gap, and ensures ethical, scalable AI integration, empowering businesses to unlock AI's full potential efficiently.
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Additional Resources and Tools
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Infographic
The Impact of GenAI on the Evolution of Customer Service and Support Technologies
This inforgraphic examines how generative AI is transforming customer service operations amid recruitment and retention challenges. It highlights that 93% of organizations see GenAI's potential to improve customer service, while 63% admit their current customer experience strategies are suboptimal. Despite technology adoption, employee wellbeing and data security remain critical priorities.
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Press Release
Infosys Topaz and Intel Collaborate to Accelerate Enterprise Growth and Efficiency with Generative AI
Infosys Topaz and Intel announce expanded collaboration to democratize AI through open standards across edge, core, and cloud computing. The partnership aims to accelerate enterprise growth and efficiency with generative AI, while Infosys leverages Intel's training assets to upskill employees and provide AI expertise to global customers.
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